KW4OHT
Team
Health Care Connect
Health Care Connect is a Ministry of Health program that helps individuals without a family doctor or nurse practitioner find
one in their community.
Through the program, people can register online or by phone
and are then assigned to a Care Connector — a nurse who works
to match them with a primary care provider in KW4 based on
availability and individual needs.
Having access to ongoing primary care makes a significant
difference in health outcomes. It helps people stay on top of preventive care like screenings and vaccinations, manage chronic conditions, and reduce unnecessary emergency department visits.
Health Care Connect supports our Ontario Health Team’s goals and provincial prioritie
s around primary care attachment and equity. Priority populations include newcomers, seniors, individuals with chronic conditions, lower-income residents, and people experiencing homelessness or mental health and addiction challenges.
Get Connected:
Phone: 8-1-1
Email: HealthCareConnect@ontariohealthathome.ca
Posters now available in multiple languages.
FAQ Section
For Patients
- How can I specify my preferences for a primary care provider when registering for Health Care Connect?
Patients need to call HCC to indicate their preference for a primary care provider
This option is NOT available during online registration at this time.
If there is a preferred language, you can ask for it when calling 8-1-1.
What are the options for patients to register with Health Care Connect (e.g., phone call, online form)?
There are two ways you can give this information and sign up:
Register online for Health Care Connect online at any time
Call 811 24 hours a day, 7 days a week
Is email a viable option for patient registration and communication?
No. You can’t register for Health Care Connect using email. You can register online or by phone. (Include registration information)
Once registered, you can provide consent to communicate via email.
How can I register my newborn with Health Care Connect?
Parents should be given a 10-digit temporary code for their newborn. Use this code to register your baby for HCC. No version code is required.
Do I have to de-roster from my current primary care provider before I can register with HCC?
No, you no longer have to de-roster from your current primary care provider. However, it is the your responsibility to notify your current primary care provider if you are leaving that practice for another provider.
Do I have to have a valid health card?
To use Health Care Connect, you must have a valid Ontario Health Card and an up-to-date mailing address associated with your health card.
