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Patient Resources
KW4 Primary Care Community
Mental Health & Addictions
The following is a list of in-person and phone resources. Please click on the logos for more information.
Here 24/7 provides mental health and addiction services. Here 24/7 manages the waitlist for other services in Waterloo Region. It also provides crisis based services through Here 24/7.
Access to programs is located on the website shared above under the “Referral Forms” section.
This clinic provides supports to individuals that are struggling with addictions issues. RAAM is open to people of all ages who are using any substance, and is covered by OHIP.
Access to RAAM clinics are on a walk in basis. Please call 1-844-722-2977 to get information on hours at your closest RAAM clinic. Or access their Digital front door service https://stonehengetc.accessraam.ca/
Canadian Mental Health Association Waterloo Wellington provides mental health and addiction services. They manage the waitlist for other mental health and addiction services in the Region. CMHA WW provides crisis based services through Here 24/7.
Access is located on the Here 24/7 website (https://here247.ca/ ) under the “Referral Forms” section.
Grand River hospital provides mental health and addiction supports for people of all ages. Withdrawal management provides non-medical management of withdrawal with 24 hours monitoring and care.
Services are physician referred only. Referral forms can be found through the “Health Professionals” section by selecting “Physician and medical learners” tab under the “Refer a patient” option.
Stonehenge provides community and residential treatment to people who have substance use issues. They provide various programs in both residential and community based settings.
All services are voluntary and are self referrals. Please contact Here 24/7 at 1-844-437-3247 to complete an assessment and request addictions treatment.
Connex Ontario formerly DART provides information to people experiencing issues with substances, mental health and/or gambling. Their services are online and over the phone.
Services can be accessed through self referrals when the call or go online.
Ontario addiction treatment centres (OATC) provides treatment for opioid agonist therapy. It offers support with other addictive substance. OATC offers therapy for hepatitis C and HIV care.
Access to their services requires no physician referral. Patient can simply call the Kitchener clinic number 519-746-1919 or walk in during clinic hours. See clinic hours under “clinic locations” on their website.
Ray of hope provides community and youth services. Youth programs include addiction, employment and justice. The addiction program offers community, day/ treatment and supports for families.
All programs are voluntary services and are self referrals. Patients can call Ray of Hope at 519-743-2311 ext. 516 to complete an intake.
Front door is a single access point for children and youth mental health services in Waterloo region. It is a partnership between Carizon Family and Community Services and Lutherwood.
Access to service is done both through self and physician referred. For physician; the community partner referral form is under the “Professionals” section. For parents or youth they can either call 519-749-2932 or attend the walk in services on Wednesdays or Saturdays at 1770 King St. E Kitchener.
AA KW Alcoholics Anonymous Kitchener Waterloo
This organization supports people who struggle with substance use. Please see website for list of daily meeting throughout the region.
Patients can attend meetings no registration necessary.
This organization supports family members who have loved ones who struggle with substance use.
Patients can attend meetings no registration necessary.
The following is a list of online resources that can be accessed by patients.
Please click on the logos for more information.
BounceBack Ontario is a free skill building program by CMHA Ontario that can be accessed in many different languages.
Access by self or physician referred. For patients, access it through the website by selecting their age category. For physicians they can refer through the “Care Providers” section.
This website provides free access self help programs, supportive listening and a place to be a part of a community.
Patients can access this service with no referral needed by going to their website.
Woebot is an app that is a self-care expert in Cognitive Behavioural Therapy and mindfulness (mood).
7 Cups of Tea is a website that provides free access to supportive listeners and fee for service online counselling.
If you are feeling sad, anxious, or depressed, lift your mood with MoodTools! MoodTools is designed to help you combat depression and alleviate your negative moods, aiding you on your road to recovery.
STOPP is Cognitive Behavioural Therapy (CBT) in a nutshell.
Learn this ONE KEY SKILL and you can start to take control of your emotions and your life.
Headspace is meditation made simple. We'll teach you the life-changing skills of meditation and mindfulness in just a few minutes a day.
CBT-i Coach is for people who are engaged in Cognitive Behavioral Therapy for Insomnia with a health provider, or who have experienced symptoms of insomnia and would like to improve their sleep habits.
Saying when: How to quit drinking or cut down (CAMH)
If you want to take charge of how much you drink, or when you drink, Saying When is a successful program that provides step-by-step directions that can help.
This organization provides resources for both clinicians and self help related strategies. Under the “Resources” tab there is a list of self help strategies divided up by categories.
No referral needed.
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Provincial Resources
211 is a helpline that easily connects people to the social services, programs and community supports they need. 211 is available by phone for those looking to speak to a friendly voice or by text, online search, email or chat for those looking for convenience or who feel the stigma of asking for help.
Search for doctors, clinics, mental health services, pharmacies and other health services for you and your family. Talk to a registered nurse — day or night — for free, secure and confidential health advice. Call 811 (TTY: 1-866-797-0007). Send an instant message to a registered nurse, and get answers to health-related questions or concerns.
If you support someone in need and feel anxious and overwhelmed with your caregiving responsibilities, you’re not alone. The OCO exists to support Ontario caregivers; ordinary people who provide physical and emotional support to a family member, partner, friend or neighbour. We support caregivers by being their one point of access to information, so they have what they need to be successful in their role
