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Newcomer App

Spring 2022 to Spring 2024

As part of the transformation currently underway in Ontario’s healthcare system, organizations and community members in Kitchener-Waterloo, Wellesley, Woolwich, and Wilmot (KW4) have come together to form a Ministry of Health approved Ontario Health Team (OHT). At maturity, KW4 OHT's goal is a health and wellness system for all 400,000 residents that offers seamless, interconnected care and continuity across providers, including hospitals, primary care, long-term care, and community agencies.

Project Scope

The KW4 Ontario Health Team will develop an application (app) to improve Newcomer’s ability to self-navigate local health and social services with accurate, timely and up to date information.

Goals and Deliverables

  • Empower Newcomers to better participate in their own health and wellness journey

  • Guide Newcomers to the most appropriate care and support for their given circumstance

  • Provide support 24 hours a day, 7 days a week in the language of their choice

Measuring Success

Project Teams will develop performance measures aligned with the Quintuple Aim to improve: Patient and Caregiver Experiences, Patient and Population Health Outcomes, Provider Experiences, Value and Efficiency, and Health Equity.

Project Team

Project Co-Lead: Dr. Catherine Burns, Professor, Canada Research Chair in Human Factors in Healthcare Systems, Associate Vice President, Health Initiatives, University of Waterloo

Project Manager: Aderonke Saba, KW4 OHT

Implementation Team: Under development

Executive Sponsor

University Of Waterloo logo

Dr. Charmaine B. Dean, Vice-President, Research & International,

University of Waterloo

Leadership Action Committee:

Charmaine Dean (Chair)

University of Waterloo

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Reshma Prashand

OH Corporate

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Ashnoor Rahim*

KW4 OHT

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Ian McLean

Greater Kitchener Waterloo Chamber of Commerce

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Tara Bedard

Region of Waterloo

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Brenda Vollmer*

KW4 OHT

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Kevin Tuer

Communitech

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Tara Groves-Taylor

Kitchener Downtown Community Health Centre/ Sanctuary

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Ronke Saba*

KW4 OHT

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Mike Ennis

YMCA

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Catherine Burns*

University of Waterloo

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* non-voting member

Implementation Team:

Debbie Engel

Carizon

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Sophia Esmail

Community member

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Lynne Griffiths-Fulton

Reception House

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Wajma Attayi

The Centre for Family Medicine

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Marika Chandler

YMCA

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Mayada Abou Warda

KDCHC/ Sanctuary

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Download the project one-pager 

Aderonke Saba

KW4 OHT

Project Manager

Want to learn more? or get involved?

Contact the project manager, Aderonke Saba at aderonke.saba@grhosp.on.ca

Check out some of our other resources to find more information about the work of KW4 OHT and our initiatives.

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