Newcomer App

Spring 2022 to Spring 2024

As part of the transformation currently underway in Ontario’s healthcare system, organizations and community members in Kitchener-Waterloo, Wellesley, Woolwich, and Wilmot (KW4) have come together to form a Ministry of Health approved Ontario Health Team (OHT). At maturity, KW4 OHT's goal is a health and wellness system for all 400,000 residents that offers seamless, interconnected care and continuity across providers, including hospitals, primary care, long-term care, and community agencies.

Project Scope

The KW4 Ontario Health Team will develop an application (app) to improve Newcomer’s ability to self-navigate local health and social services with accurate, timely and up to date information.

Goals and Deliverables

Empower Newcomers to better participate in their own health and wellness journey
Guide Newcomers to the most appropriate care and support for their given circumstance
Provide support 24 hours a day, 7 days a week in the language of their choice

Measuring Success

Project Teams will develop performance measures aligned with the Quintuple Aim to improve: Patient and Caregiver Experiences, Patient and Population Health Outcomes, Provider Experiences, Value and Efficiency, and Health Equity.

Project Team

Project Co-Lead: Dr. Catherine Burns, Professor, Canada Research Chair in Human Factors in Healthcare Systems, Associate Vice President, Health Initiatives, University of Waterloo

Project Manager: Aderonke Saba, KW4 OHT

Implementation Team: Developed

Executive Sponsor